HomeTechnologyAmazon offers advice to Ring users with angry neighbors

Amazon offers advice to Ring users with angry neighbors


Ring video doorbells have helped many homeowners sleep easier when they’re away from home, whether it’s on vacation or just heading to the office. If motion sensors are detected, the Wi-Fi connection will immediately alert users that someone has entered their property.

On top of that, if someone rings your doorbell, the built-in camera and audio equipment allows you to see and talk to whoever is at your door in real time, no matter where you are.

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However, Ring has recently come under scrutiny after neighbors of Ring users complained that the built-in video cameras were an invasion of their privacy and filmed them when they had no right to do so.

As a result, Amazon, the owner of Ring, is advising their clients to check two specific settings to ensure the safety and privacy of not only residents but also your neighbors.

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privacy zones

The first thing Amazon urges Ring customers to consider is setting up privacy zones near their cameras. Privacy zones are areas within the doorbell camera’s field of view that can be defined as “off limits” by the user.

As a result, the Ring app will not display anything in privacy zones. If you have a Ring video doorbell and the company’s “Ring Protect Plan,” a premium service that offers 24/7 monitoring and allows you to review, store, and share all recorded video, you won’t be recorded. nothing in the privacy zones.

Two privacy zones, formed in a rectangular shape, can be added per device. Amazon describes setting up privacy zones, such as putting small pieces of tape over the lens. While the cameras won’t capture anything in the privacy zones, the motion detectors will still detect anything in the areas and alert Ring users accordingly.

To set up a Privacy Zone:

  • Open the Ring app
  • Touch Menu
  • Tap Devices
  • Choose which device
  • Tap Device Settings
  • Touch Privacy Settings
  • Then set up your zones

Neighbors’ doors and windows, where they can be easily seen and inadvertently recorded, are areas that Amazon recommends first and foremost as privacy zones.

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Disable recording

Although doing so sounds like it defeats the purpose of having a Ring doorbell entirely, let’s be clear that Amazon’s recommendation is not to disable the camera, but simply whatever recording it might make.

This means that you will still be able to get audio and video in real time. As for the footage, you will not be able to play any footage. That is, there is no chance of catching your neighbors in a vulnerable or compromising position.

To disable recording

  • Open the Ring app
  • Touch Menu
  • Tap Devices
  • Choose which device
  • Tap Device Settings
  • Touch Privacy Settings
  • Disable recording function

Here’s what you need to know about Ring Doorbells and your privacy.
(Stephen Brashear via Getty Images, file)

Protect your privacy, not just your neighbors’

As is the case with any software, putting your information into the Ring app can make you vulnerable to hackers. That makes it even more important to check your privacy now.

To double check your privacy settings

  • Launch ring app
  • Tap the 3 line menu at the top left
  • Click Control Center

When you’re in the Control Center, you’ll want to check these three areas.

  • Account verification: switch to text instead of email.
  • Authorized client devices: Review this list to make sure all of these devices belong to you or someone else you’ve authorized as a shared user.
  • Shared Users: Review each person on the list. to make sure you only see who you’ve given access to.

With a frequent wave of porch pirates stealing packages from patios and front doors, people have never been happier to have a video camera at their front door. As long as he makes his privacy and that of his neighbors a priority, Ring will be just the thing for him to put his mind at rest a little easier this holiday season.

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